The challenge
Non-emergency medical transportation providers, school districts, and municipalities run some of the most operationally complex fleets on the road — every trip carries strict compliance requirements, specialized passenger needs, and tight financial accountability. Yet most operators still juggle fragmented tools for dispatch, scheduling, billing, and safety monitoring, leaving dispatchers blind to real-time fleet conditions and finance teams reconciling trips by hand.
The solution
Margins developed Graci, a cloud-native, multi-tenant transportation management platform covering the full trip lifecycle — from request and AI-powered dispatch optimization through real-time execution tracking, invoicing, and compliance reporting. The system integrates live vehicle telematics and AI dashcams for predictive maintenance and driver safety scoring, while a role-based architecture serves everyone from dispatchers and fleet managers to drivers and passengers across web and mobile — giving operators a single, intelligent hub for their entire operation.
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