The challenge
CarShield is one of the largest car insurance companies in North America. Their customers needed a simple digital place where they could check contract details, manage claims, request roadside assistance, and handle payments without having to call support every time. This became the core reason for building a centralized, user-friendly platform.
The solution
Margins developed a centralized digital platform that gave CarShield contract holders direct access to everything they needed in one place. Through a user-friendly web and mobile experience, customers can now view contract details, file and track claims, request roadside assistance, and make secure payments—without the delays of phone-based support. By digitizing these core services, CarShield reduced call center strain, improved customer satisfaction, and streamlined operations, all while giving contract holders faster, more transparent self-service options.
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